1. Scope & Coverage

If you are unhappy with our service, an order, a seller, or any experience across our systems, please submit your complaint above. This procedure covers:

2. What to Provide

To ensure rapid resolution, please provide your order/transaction reference, seller handle or post link, a clear description of what occurred, and what resolution you are seeking.

3. Response Times & SLAs

Every formal complaint is logged with a unique Reference Number under strict service timelines:

• Acknowledgment: Within 24–48 business hours via email.
• Priority Claims: Safety, harassment, and Copyright/DMCA requests are prioritized within 24 hours.
• Full Resolution: Comprehensive investigation and written outcome within 7–14 business days.

4. Review & Escalation

If you are dissatisfied with our initial response, you can request an escalation by replying to your ticket email. Your case will be independently evaluated by senior management.