Returns & Refunds Policy

1. Order Cancellations

• We accept order cancellations within 12 hours of purchase.
• Once an order has been processed or shipped, we cannot cancel it.

Order cancellation details are displayed above. Please refer to our full policy for more info.

2. Returns & Refunds

Eligible Returns

• ✅ The item is damaged or defective upon arrival.
• ✅ The item received is incorrect (wrong size, color, or product).
• ✅ The item does not match the description on our website.

Non-Returnable Items

• ❌ Buyer’s remorse (change of mind, no longer needed).
• ❌ Items that have been used, washed, or damaged after delivery.
• ❌ Orders with incorrect shipping details provided by the customer.

Our Returns & Refund policy covers all these cases and more. Refer to our full policy for details.

3. Reporting an Issue

• Contact us within 7 days of delivery with:
• Your order number.
• Photos or videos of the issue.

Ensure that you provide the required details so we can quickly assist you.

4. Refund Options

• Full refund to your original payment method (for damaged, defective, or incorrect items).
• Partial refund if the item has minor defects but is still usable.
• Replacement (if available) at no extra cost.

Refund options are available as per our policy guidelines.

5. Return Shipping

• In most cases, returns are not required—we offer refunds instead.
• If a return is necessary, the customer may need to cover return shipping costs.

For return shipping information, please refer to our full policy.

6. Delivery Issues & Lost Packages

• If an order hasn’t arrived within 45 days, we will issue a full refund.
• If the tracking shows "delivered" but the package is missing, please contact your local courier.

We offer a full refund for delivery issues or lost packages within our timeline.

Refund Processing

• Once your return is received, we will send an email notification.
• If approved, your refund will be processed within a certain number of days, depending on your payment method.

Refunds will be processed as soon as we confirm your return.

Late or Missing Refunds

• If you haven’t received your refund, first check your bank account.
• Then contact your credit card company, it may take some time for your refund to post.
• If you've done all of this and still haven't received your refund, please contact us.

If you haven’t received your refund, reach out and we’ll assist you promptly.